Privacy Policy
Last Updated: March 28, 2026
Clumy, LLC ("Company," "we," "us," or "our"), a Florida Limited Liability Company, operates the website clumy.com and the ClumyAssist platform. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or interact with our AI-powered tools.
1. Information We Collect
Information You Provide Directly
Contact information (name, email, phone number, company name) submitted through our contact forms, demo request forms, or consultation scheduling. Business operations data shared during onboarding such as call volumes, team size, and operational metrics.
Information Collected Automatically
Device and browser information (IP address, browser type, operating system), usage data (pages visited, time on site, referring URL), and cookies and similar tracking technologies for analytics and site performance.
Information Processed Through Our Services
As a service provider, we process data on behalf of our clients, which may include customer interaction records (calls, chats, emails), call recordings and transcripts processed through our Speech Analytics and Text Analytics modules, CRM and EMR data accessed through integrations (GoHighLevel, HubSpot, Zendesk, Epic, Cerner, Talkdesk, and others), and data processed by our AI modules including Intelligent Virtual Assistants, ClumyCopilot, ClumyCoach, and Insight Bots. This client data is processed under the terms of our service agreements and, where applicable, Business Associate Agreements (BAAs) for HIPAA-covered entities.
2. How We Use Your Information
We use collected information to respond to inquiries and schedule consultations, provide and improve our nearshore call center and AI automation services, operate and enhance the ClumyAssist platform, analyze service performance and generate insights for our clients, comply with legal obligations including HIPAA where applicable, and communicate with you about our services.
3. HIPAA Compliance
Clumy provides services to healthcare and dental organizations. When acting as a Business Associate under HIPAA, we maintain administrative, physical, and technical safeguards for Protected Health Information (PHI), execute Business Associate Agreements with covered entities, limit PHI use and disclosure to permitted purposes, and train personnel on HIPAA requirements. Our AI tools that process PHI — including virtual assistants for patient scheduling, insurance verification, and care coordination — operate under these same safeguards.
4. AI and Automated Processing
Our ClumyAssist platform uses artificial intelligence to process customer interactions. This includes automated analysis of voice and text communications for sentiment, compliance, and quality, real-time AI-assisted guidance to human agents via ClumyCopilot, AI-powered virtual assistants that interact directly with end users, and automated coaching recommendations through ClumyCoach. AI-processed data is used to improve service quality and generate operational insights. Human oversight is maintained across all AI operations.
5. Call Recording and Storage
Clumy records and stores telephone interactions in our secure databases for quality assurance, agent training, AI-powered speech analytics, compliance monitoring, and service improvement purposes. These recordings are analyzed by our ClumyAssist platform — including Speech Analytics, ClumyCopilot, and ClumyCoach modules — to enhance the quality of service we provide. Call recordings and their derived data are never sold, licensed, or shared with third parties for marketing or commercial purposes. Access to stored recordings is restricted to authorized personnel and is governed by applicable service agreements and, where PHI is involved, HIPAA Business Associate Agreements.
6. Data Sharing and Disclosure
We do not sell your personal information or call recordings. We may share information with service providers and subprocessors who assist in delivering our services, client organizations for whom we process data under service agreements, and legal authorities when required by law or to protect rights, safety, or property.
7. Data Retention
Website visitor data is retained for as long as necessary to fulfill the purposes described in this policy. Client service data is retained per the terms of individual service agreements. You may request deletion of your personal information by contacting us.
8. Data Security
We implement industry-standard security measures including encryption in transit and at rest, access controls and authentication, regular security assessments, and employee training on data handling procedures.
9. Cookies
Our website uses cookies for site functionality and analytics. You can control cookie preferences through your browser settings.
10. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal information, opt out of certain data processing, request a copy of your data, and withdraw consent where processing is based on consent. To exercise these rights, contact us at [email protected].
11. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.