Redefining How Businesses
Connect with Customers
We're a bilingual healthcare and CX operations partner that merges AI-driven technology with human empathy.
From Boutique Call Center to CX Innovation Partner
Clumy began as a nearshore call center with a simple mission: deliver the quality and care of an in-house team at a fraction of the cost. As we worked closely with healthcare practices and service businesses, we saw the same challenge everywhere—rising customer expectations, limited resources, and technology that often created more problems than it solved.
We realized the answer wasn't choosing between people and technology. It was combining them intelligently. Today, Clumy is a Human + AI CX Operations Partner. We bring together dedicated bilingual teams, an AI-powered automation platform called ClumyAssist, and hands-on professional services to help companies do more with less while actually improving the customer experience.
Headquartered in North Miami Beach, Florida, we serve healthcare organizations, service-based businesses, and mid-size enterprises across the United States.
"Our Mission: To transform customer experience operations by seamlessly blending human expertise with AI innovation—enabling businesses to reduce costs, scale capacity, and create meaningful connections with every customer."
What Sets Us Apart
We're not just another BPO. We're your strategic partner.
Human + AI, Not Either/Or
We don't sell you agents OR software. We deliver integrated operations where AI handles what it does best and humans handle what they do best.
Healthcare DNA
Our roots in healthcare mean we understand high-stakes interactions. HIPAA awareness and care coordination are in our DNA.
Nearshore Advantage
Bilingual teams in your time zone with deep cultural alignment. Meaningful cost savings without sacrificing quality.
Partnership Model
We don't drop technology and disappear. Our professional services team works alongside you from strategy through optimization.