Real Results with
Human + AI
See how leading companies across industries are transforming their customer experience and operations with Clumy.
Scaling Patient Support for a Rapidly Growing Dental Network
The Challenge
A regional dental group with 15 locations was struggling to handle appointment scheduling and insurance verification calls, leading to long hold times and lost revenue.
The Solution
Clumy deployed a dedicated team of 12 bilingual patient coordinators supported by ClumyAssist AI for real-time insurance verification and appointment slot optimization.
Key Outcomes
45%
Reduction in Wait Times
30%
Increase in Booked Appointments
$1.2M
Annual Revenue Increase
24/7 Multilingual Support for Global E-commerce Brand
The Challenge
Expanding into Latin American markets required 24/7 support in Spanish and Portuguese, but hiring local US staff was cost-prohibitive.
The Solution
We implemented a 24/7 nearshore support team integrated with our AI chatbot to handle Tier 1 queries (order status, returns) automatically.
Key Outcomes
60%
Cost Savings vs US Team
4.8/5
CSAT Score (up from 3.5)
70%
Deflection of Routine Queries
Streamlining Client Intake for a High-Volume Law Firm
The Challenge
The firm was losing potential clients due to slow follow-up on web leads and an inefficient manual intake process.
The Solution
Clumy provided a specialized intake team equipped with AI-powered scripts to qualify leads instantly and schedule consultations directly into attorney calendars.
Key Outcomes
5x
Faster Lead Response Time
40%
Increase in Qualified Cases
100%
Lead Follow-up Rate