AI That Works With Your Team,
Not Instead of Them
ClumyAssist is the AI layer that powers every Clumy operation—handling routine interactions, guiding agents in real-time, and revealing insights hidden in your customer conversations.
Six AI Capabilities, One Platform
Each component works independently or as an integrated suite—deployed on top of your existing stack.
Intelligent Virtual Assistants
Voice and digital assistants that understand context, not just keywords. They connect to your CRM, EMR, billing, and history to actually complete tasks.
- Answer FAQs with contextual accuracy
- Complete tasks: book appointments, update info
- Route to humans with full context
ClumyCopilot
Real-time guidance that makes every agent perform like your best agent. Suggestions, coaching prompts, and automation that happens during the conversation.
- Real-time answer suggestions
- Live coaching prompts
- Automatic call summaries
Speech Analytics
Every call analyzed for what really happened. Understand sentiment, spot compliance issues, and identify training opportunities at scale.
- Reason-for-contact extraction
- Sentiment analysis
- Compliance monitoring
Text Analytics
Analyze every chat, email, social message, and support note. Identify patterns, feature requests, churn signals, and competitive intelligence.
- Theme and topic extraction
- Recurring issue identification
- Competitor mention tracking
Insight Bots
Ask questions about your CX data in plain English. Get answers instantly instead of waiting for reports.
- Natural language queries
- Instant data visualization
- Trend identification
ClumyCoach
AI-powered coaching calls that train human agents in areas for improvement detected by ClumyCopilot. Uses proven sales frameworks to accelerate agent performance and close rates.
- Personalized coaching based on performance gaps
- Sales framework-guided conversations
- Bilingual coaching support (English/Spanish)
Works With Your Existing Stack
ClumyAssist integrates with your telephony platform, CRM, EMR, helpdesk, and communication tools. We add intelligence on top of what you already have—no rip-and-replace required.